無座票乘客被勸離靜音車廂？12306最新回應

近日，有網友發文稱“靜音車廂不許站”引發關注。

2月8日，發帖網友向媒體表示，其買到的是其他車廂的無座票，但是其所在的車廂人太多了，自己就去了靜音車廂，然后就有工作人員過來提醒了，“不過可能也是看管得嚴不嚴。”

2月9日，“網友稱買到無座票在靜音車廂被勸離”相關話題登上微博熱搜，引發網友熱議。

A recent online post claiming that "standing is not allowed in quiet carriages" has drawn public attention in China.

On Sunday, the author of the post told media that although they held a no-seat ticket for a different carriage, they entered a quiet carriage due to overcrowding in their assigned one. Staff later approached and reminded them to leave, though the netizen noted that enforcement might vary.

The topic "Passenger with no-seat ticket asked to leave quiet carriage" trended on Weibo on Monday, sparking widespread discussion.

8日，記者就此事致電12306，接線工作人員表示，乘客在購買車票時，會顯示具體是在哪個車廂的無座票，而且靜音車廂是不發售無座車票的。

12306平臺另一名工作人員則表示，建議無座旅客盡量不去靜音車廂乘坐，但此事并沒有硬性規定，以現場情況為準。

When contacted on Sunday, a 12306 customer service representative stated that when purchasing a ticket, passengers can see which carriage their no-seat ticket corresponds to, and that quiet carriages do not sell no-seat tickets. Another staff member added that while no-seat passengers are advised not to use quiet carriages, there is no strict rule — handling depends on the actual situation.

針對此事，不少網友表示理解，無座票也是有車廂號的。

也有人表示，無座票是沒有固定座位的意思，可以使用空座，但是也有車廂號。

而“靜音車廂”的使用體驗也成為了網友們熱議的焦點，有人表示體驗并不是很好。

也有網友分享稱自己乘坐的靜音車廂一直都有乘務員巡邏提醒。

The experience of using "quiet carriages" also became a focus of debate. Some shared that their experience was unsatisfactory, while others noted that attendants regularly patrol these carriages to remind passengers to keep quiet.

對此，12306平臺人工客服表示，乘務員在巡視時遇到兒童吵鬧聲過大的情況，會適當提醒。如果乘客在靜音車廂內遇到兒童吵鬧，播放動畫片音量過大等情況，可以直接向列車工作人員反映，他們會及時介入，根據現場情況進行處理；乘客也可以掃描座椅扶手上的“鐵路暢行”二維碼，在“問題反饋”頁面選擇“鐵路不文明反饋”入口，填寫信息反饋問題，工作人員核實后會進行處理。

In response, 12306 customer service explained that attendants may remind passengers if children are being too noisy. Passengers may also report issues such as loud videos or children crying directly to staff, or via the "Railway Inconvenience Feedback" section on the QR code found on armrests. Reports will be verified and handled accordingly.

你有“靜音車廂”的乘坐經歷嗎？歡迎評論區留言分享。

來源：中國青年報 極目新聞 經視直播 網友評論等

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